Returns & Exchanges at Shoe Market NYC

We want you to love your new footwear, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Please ensure soles are clean and free of wear to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Shoes

  Place the unworn shoes in their original branded box and secure them inside a sturdy shipping mailer or carton.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it, and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.