Frequently Asked Questions
Everything you need to know about shopping at Shoe Market NYC.
How do I determine the right shoe size for my order?
We provide a comprehensive size guide on each product page that includes conversions for US, EU, and UK sizing. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
Do you offer international shipping from NYC?
Yes, Shoe Market NYC ships worldwide. Shipping rates and delivery times vary by destination and are calculated automatically at checkout.
How can I track my shipment?
Once your order has been processed and dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your shoes made from genuine leather?
Material details are listed in the product description for each item. We carry a curated selection of premium leather, suede, and high-quality vegan alternatives.